Returns & Refunds

Goods for Return

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Goods shall only be returned to All Torque Automotive Limited with its prior written consent and within 14 days after delivery.
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Should All Torque Automotive Limited discover that there is not a material defect in the goods, All Torque Automotive Limited may charge the customer a handling fee.
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Goods not returned in accordance with the above may be rejected by All Torque Automotive Limited .
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All costs for the return or delivery of the goods shall be payable by the customer.
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Tuning tools and tunes are not eligible for returns.

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Returns, Claims, Refunds

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The customer shall immediately upon receipt of goods supplied fully inspect such goods and satisfy itself that the goods are correct. If the customer is unsatisfied, the customer must immediately contact All Torque Automotive Limited and communicate all details of such dissatisfaction. Unless the above procedure is followed All Torque Automotive Limited is entitled to assume that the goods supplied are correct and no returns claims for refunds will be permitted or made.

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Consumer Guarantees Act

Where All Torque Automotive Limited supplies the goods and services to the customer for the customer’s use in a business for the purpose of the business, the customer agrees that the Consumer Guarantees Act does not apply. 

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Where All Torque Automotive Limited supplies the product and services to a customer as a “consumer” as defined in the Consumer Guarantees Act for a non-business purpose, the Consumer Guarantees Act will apply and prevail over any contrary provision in these terms and conditions.
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Disputes Accounts

The customer must notify All Torque Automotive Limited in writing within five days of receipt of any disputed invoice. 

 

The notification must quote the relevant invoice number and must include all the necessary details of the reason the invoice is being disputed. Should the customer fail to notify All Torque Automotive Limited of any dispute, defect or damage within five days of receipt of the invoice, the customer shall be deemed to accepted the invoice and shall pay that invoice according to the terms and conditions contained in this document.
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Resolving Disputes

All Torque Automotive Limited and the customer will use all reasonable endeavours to resolve any dispute between them. If they cannot resolve their dispute between them, they will:
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Refer the dispute to mediation which will be conducted in accordance with the Resolution Institute New Zealand Standard Mediation Agreement; and
If mediation is unsuccessful, the matter of dispute shall be referred to a single arbitrator in accordance with the provisions contained in the Arbitration Act 1996 and any amendments.
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Nothing in this clause will preclude either party from taking immediate steps to seek urgent equitable relief before an appropriate Court.
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Assignment

All Torque Automotive Limited is entitled at any time to assign to any other person all or any part of the debt owing by the customer to All Torque Automotive Limited.
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Review of Terms

All Torque Automotive Limited reserves the right to review any of these terms at any time.

Any change will take effect on the next transaction following the date on which All Torque Automotive Limited notified the customer of such change.
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