Question 1

Can I make changes to my order before it ships?

Accepted Answer

Unfortunately, we can't make changes or cancel an order after it's been submitted.
An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to sales@alltorqueautomotive.com with your order number and we'll handle that for you.

Question 2

Why was I charged tax?

Accepted Answer

We unfortunately don't have control over the taxes that are charged - they are added in automatically and are subject to NZ tax laws.

Question 3

Will I be charged right away when I place an order?

Accepted Answer

Yes, your card will be charged right away. We don't store payment information for security purposes.

Question 4

How long will it take for my order to arrive?

Accepted Answer

Currently, orders can take 1-4 business days to process before shipping. From there, shipping times are dependent upon location. Call us if you require urgent update on estimated arrival time.

Question 5

How do I track my order?

Accepted Answer

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.* Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.

When in doubt, you can always log into your account and click on the order in question to see its status.

*Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!

Question 6

Do you ship Internationally?

Accepted Answer

No, unfortunately at this time we only offer orders to be shipped to New Zealand  ONLY

Question 7

My order never arrived, what do i do?

Accepted Answer

Oh no! We’re sorry to hear that. Our shipping carriers work independently from All Torque Automotive Limited but here are a few solutions we can offer:

If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.

If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to sales@alltorqueautomotive.com so we can help you look into this.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

Customer support must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, customer service will not be able to assist with a replacement or refund.

FREQUENTLY ASKED QUESTIONS - FAQ

Frequently Asked Questions